Terms of Service
At GoldIPTV.com , we strive to provide our customers with the best possible experience. If you are not satisfied with your purchase, we offer the following refund policy:
1. Refund Eligibility
Digital Products: We do not issue refunds for digital products, including subscription services, once the purchase is made. You can cancel your subscription at any time, and it will not auto-renew.
Physical Products: If you have received a physical product that is damaged or defective, please contact us within [number of days] days of receiving the item to request a refund or replacement.
2. Refund Process for Physical Products
If you are eligible for a refund for a physical product, please follow these steps:
- Contact our customer support team at [contact email] within [number of days] days of receiving the product.
- Provide your order number and a detailed description of the issue, including photographs if applicable.
- Our customer support team will assess your request and provide further instructions for returning the product.
3. Refund Timeline
For eligible refunds of physical products, we will process the refund once we receive the returned item. Refunds may take [number of days] business days to appear in your account, depending on your payment method and financial institution.
4. Contact Us
If you have any questions or concerns about our refund policy, please contact us at [contact email].
We reserve the right to refuse or limit refunds in the following situations:
- If the request is made after the specified refund eligibility period.
- If the product shows signs of misuse or damage not related to a manufacturing defect.
- If the product was purchased from an unauthorized distributor or third-party seller.